Refunds

Ninety days. One email.

If a masterclass isn't right for you, tell us within 90 days of buying and we'll refund it. No form, no call, no questions you have to answer.

How to ask

1. Email refunds@jamescookmedia.com from the address you bought with.
2. Say which class. One line about what didn't work helps us, but it isn't a condition.
3. We confirm within two working days. The money goes back to the card you paid with; banks take 5–10 days to show it.

What it covers

Both self-paced masterclasses and anything bought with them at checkout. Your access ends when the refund is issued.

What it doesn't

Work we do with you or for you — the AI System Design Sprint, the Guild, and the done-for-you services — is agreed and invoiced separately, and each agreement states its own terms. There is no refund on time we have already spent together.

The full wording lives in our Terms. If anything here is unclear, write to us.