Support Desk Ticketing system Native Inbox Integration | Easy ticket Creation | Internal Ticket View for Team | Client Login & Ticket Status View (Available February 2020) Unlimited Client Records (B2B) : Email | Phone numbers | Addresses | Custom Fields (Available February 2020) Omni-Channel InboxEmail (Available Spring 2020) Facebook Page messages/messenger (Available Spring 2020) | Whats app (Available Spring 2020) | SMS (Available February 2020) Calls (Premium Feature) Outbound | Inbound | Call Forwarding (Available Spring 2020) | Queue Assignment (Available Spring 2020) | Call Routing (Available Spring 2020) | Call Recording (Available Spring 2020) | Call Notes (Available Spring 2020)
Team Communications Team Chat Channels (Available Spring 2020) | Direct Chat (Available Spring 2020) Task Management (Premium Feature) Internal Support Ticket Communication | Teams/Departments (multiple teams) | Desks/Projects (For specific Tasks) | Kan-Ban View | Search & Filtering System | Commenting on tasks Time Tracker (Premium Feature) Task Based Time Tracking (Available Spring 2020) | Billable Option Time Tracking With | Invoicing (Available Spring 2020) | Team Tracking Dashboard (Available Spring 2020) |
Marketing Automations Automations (Premium Feature) Lead Assignment rotation | List enrollment | SMS automation | Facebook Messenger Automation | Email Campaign Automation | Lead Detail Update automation | Time Based Triggers | Date Based Triggers | Conditional Automations (If/Then) | Video Watched Based Triggers Website Chat Widget (Premium Feature) WebSite Embeddable Chat Widget (Available Spring 2020) | IP tracking Visitors | Country Detection | Existing Visitor Detection | Form Builder | Embeddable Form | Custom Fields | Custom Success URL